Shipping policy

Shipping Policy – 5S Foods

At 5S Foods, we take great care to ensure your order reaches you fresh, safe, and on time.
This Shipping Policy outlines how we handle order processing, packaging, and delivery.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once shipped, you will receive a tracking ID via email or SMS to monitor your parcel.

2. Shipping Locations

We currently ship across India through trusted courier partners to ensure reliable and timely delivery.
If your pin code is not serviceable, our team will reach out to you to find an alternative solution.

3. Delivery Time

  • Delivery timelines may vary depending on your location and courier service.

  • Usually, deliveries take 3–7 business days after dispatch.

  • Delays may occur due to weather, festive seasons, or courier operational issues — we appreciate your patience in such cases.

4. Packaging

All our food items — including sweets, namkeen, pickles, and chilli powders — are carefully packed to maintain freshness, hygiene, and safety during transit.
Each product is sealed properly and cushioned to prevent damage.

5. Damages and Leaks

While we take utmost care in packaging, transit damage can sometimes occur.
In case of breakage, leakage, or tampering, please follow the steps below:

  1. Record a clear unboxing video from the moment you open the sealed package.

  2. Email the video, along with your order ID and details, to
    📧 5sfoods.assist@gmail.com within 24 hours of delivery.

Our team will verify the issue and resolve it as per our Return & Refund Policy.

6. Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout before payment.

  • Occasionally, we may offer free shipping promotions, which will be mentioned on our website or social media.

7. Incorrect Address or Failed Delivery

Please ensure your shipping address and contact number are accurate before placing the order.
We will not be responsible for delayed or failed deliveries caused by:

  • Incorrect or incomplete address

  • Unavailable recipient

  • Wrong contact details

If the parcel is returned to us due to incorrect address or failed delivery attempts, re-shipping charges will apply.

8. Contact for Support

For any shipping-related queries or delivery updates, please contact us at:
📧 5sfoods.assist@gmail.com